Shipping policy

 

Effective Date: May 21, 2024

Welcome to Off The Map Supply Co! We are committed to providing you with excellent products and a seamless shopping experience. This Shipping Policy outlines the terms and conditions regarding the shipping of our products within Australia.

1. Shipping Locations

We currently ship to all states and territories within Australia.

2. Shipping Rates and Delivery Times

We offer the following shipping options:

  • Standard Shipping

    • Rate: Free
    • Delivery Time: 3-7 business days

  • Express Shipping

    • Rate: Calculated at Checkout
    • Delivery Time: 1-3 business days

Please note that delivery times are estimates and may vary depending on your location and other factors beyond our control.

3. Order Processing Time

  • Orders are processed within 1-2 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.

4. Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track your order through Australia post or via the link provided in the shipping confirmation email.

5. Shipping Partners

We partner with reputable carriers including Australia Post, CouriersPlease, and others to ensure reliable delivery of your orders.

6. Shipping Restrictions

  • We do not ship to PO Boxes or parcel lockers.
  • Certain remote or regional areas may experience longer delivery times.

7. Lost or Damaged Items

  • If your order is lost or damaged in transit, please contact us immediately at dave@offthemapsupplyco.com.au.
  • We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.

8. Changes to Your Order

  • If you need to change your shipping address or cancel your order, please contact us within 24 hours of placing the order at dave@offthemapsupplyco.com.au.
  • Once an order has been shipped, we are unable to make any changes.

9. Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy

10. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact us at:

Thank you for shopping with us!